John Deere Manufacturer Integrations

This integration allows alerts to be pushed from the SvAP (service application portal) into the Gold portal where jobs can be created, scheduled and allocated to the technician. The telematics from the machine send an alert to John Deere which is picked up in our job request portal allowing the dealer to contact the customer proactively and arrange the job. These job requests are then visible in a web portal, with wholegood details, customer details, job requirements and priority orders.  This integration requires the job request portal. Click here to view our Product Manual for more information: John Deere SvAP Product Manual

Key benefits

• Removes the need to rekey information from different systems
• Expedite work simply & efficiently
• Proactively manage your workload
• Improve response times
• Maximise your opportunities
• Improve accuracy and efficiency
• Streamline processes

Real time interface to upload warranty claims directly from Gold upon completion of the job.

Key benefits

• This saves the need to rekey information
• Increases the accuracy of the claim by taking details directly from Gold to ensure the right boxes are automatically filled with the right information
• Effortlessly submit and track warranty claims for every machine
• Be aware of all claims and make any necessary amendments

Real time enquiry of the warranty status and outstanding PIP’s (product improvement program – replacing parts as a preventative measure) due against wholegoods when a workshop job is created.

Key benefits

• Gives service teams up to date information automatically without the need to check another system
• Helps dealers deliver a reliable, accurate and efficient service

An automated upload of a dealers wholegood stock into the JD Quote system overnight via Data Transport Facility (DTF).

Key benefits

• This removes any manual intervention whilst ensuring the right details are shared
• Save time with this one step process
• Limits the margin for error
• Improves efficiency and accuracy
• Removes the need to rekey information

Automatically extracts and uploads quarterly financial summary information from Gold into the DFA tool. This is a balance sheet upload, that takes dealers accounts that are mapped to JD account numbers and uploads the data. The dealer can then see their balance sheet, along with dashboards in a JD web portal.

Key benefits

• Removes the need to manually extract and re-enter data
• Save time with this one step process
• Limits the margin for error
• Improves efficiency and accuracy

Export or transfer parts orders from Gold directly to JDPoint, the JD online ordering system, removing the need for rekeying. This can also be used to exports parts returns lists which can be imported into JDPoint.

Key benefits

• The 1 step process saves you time as orders are sent directly from Gold to AGCO
• Reduces the possibility of human error with data transferred automatically
• Improves efficiency and accuracy with automated process
• Removes the need to rekey information

Dealers can check John Deere stock availability in Gold at the point of sale.

Key benefits

• Gives dealers increased and accurate visibility on stock levels at all times
• Minimises the need to visit another site
• Improves customer satisfaction by being able to answer customer queries efficiently

Automatically downloads update files which can then be processed by designated parts contact when appropriate. This includes the latest parts information, price, and supersession details.

Key benefits

• Automatic process
• Timely updates on price changes
• Reduces error and minimises risk of incorrect price updates
• Ensures that dealers are aware of the correct cost and parts are sold for the right price

Parts promotion files are downloaded and processed automatically, enabling parts orders to be created for specific promotion codes to match John Deere special term promotions.

Key benefits

• Limits the margin for error
• Ensures parts are bought at promotion prices when possible
• Easily apply the correct promotional discount terms based on the value or volume bands offered by John Deere
• Take advantage of Parts Promotions Terms that are updated automatically

In the Parts Management (PM) Data Extract integration, Gold provides current and historic inventory and sales values to John Deere which is then used in conjunction with data from PRISM (you can learn more about PRISM under Refine your managed dealer inventory). Gold passes a monthly snapshot of the dealer’s parts business to John Deere, including metrics on the success the dealer had in filling customer parts hits. The data from this interface is used by John Deere to generate analytical reports and aims to manage dealers stock inventory.

Key benefits

• Take advantage of an automated system
• Ensures the right data gets sent without manual intervention
• Better understand the overall needs of your dealership

Percentage of Products Serviced (PoPS) Equipment Lifecycle Integration of Parts and Service (ELIPS) is a system that uses analytics collated from workshop and parts purchase data, for wholegoods (machines).

The web dashboard PoPS/ELIPS enables you to make informed decisions on purchases, sales, services, and marketing opportunities. Using artificial intelligence, it collates and analyses data that already exists on Gold and displays it on a user-friendly dashboard. The dashboard provides descriptive reporting to show dealers opportunities to focus on, understand their machines lifecycle, and grow their aftermarket business. Click here to view our info sheet and learn more: John Deere PoPS/ELIPS.

Key benefits

• Removes the need to rekey information as it is pulled into Gold
• Hassle-free integration that doesn’t require you to change any process or add any new data
• Reconnect with customers by being proactive in identifying customer servicing requirements
• Use revenue prospects to identify aftermarket opportunities
• Allows the dealer to engage with the customer, for specific part replacement requirements, whilst giving the dealer the opportunity to reduce customer downtime, giving the reassurance that the customers wholegood is being monitored and in turn increase revenue for the dealership

John Deere have created a new Workshop Efficiency Tracker, which analyses technicians’ productivity and efficiency from the workshop jobs that are completed by technicians. The report produces various pieces of information, graphs and tables which provides dealerships with an overview of all workshop jobs recorded on a 6-month rolling basis. Click here for more information and training material: John Deere Workshop Efficiency Tracker.

Key benefits

• Automatic, batch-driven processes allow dealers to provide data with minimal effort
• Make informed decisions via a visual report that will help dealerships identify efficiency savings and opportunities for training

Receive parts purchase invoices directly into Gold with a PDF of the original invoice. Gold has the facility to then auto-match invoices with purchase orders, working within discrepancy parameters set by the dealer. Click here to learn more or download our Infosheet below: John Deere eBilling.

Key benefits

• Automated process to match and post invoices received electronically
• Accurate pricing with prices updated from the manufacturer at the point of invoice rather than waiting for the next price update
• Removes risk of mistakes
• Process hundreds of invoices at the click of a button whilst leaving any discrepancies for user attention
• Saves the need for rekeying, paper storage and manual invoice matching

Parts Electronic Goods Received Note (GRN) allows dealers to download the John Deere packing list details which automatically uploads details into the GRN routing. This integration requires Parts eBilling.

Key benefits

• Removes the need to rekey information
• Keeps stock levels up to date and accurate
• Eliminates the time required to check and enter quantities received
• Allows the input goods received program to automatically match to the purchase orders or returns

Allows dealers to electronically process the warranty credits they receive through the Warranty Supplier Credit routine with the facility to archive a PDF of the credit to Doc Store. This integration requires Parts eBilling and Doc Store.

Key benefits

• Reduces the need for rekeying information
• Minimises the margin for error whilst still highlighting the difference between what was claimed and what was on the credit

Where wholegood invoices, debits and credits are received from John Deere by email, this integration automatically stores the PDF invoice against the supplier and all wholegoods that the invoice refers to. This integration requires Doc Store.

Key benefits

• Automated receipt of invoices and credit notes
• Invoices are easily retrievable by the dealer

Parts Advisor is a web portal that links to JD schematics of wholegoods with parts information such as quantity in stock, bin location and retail price. Dealers can use this integration to add parts to a basket and then send it to Gold as file with part number and quantity. This can be imported into Workshop or Point of Sale.

Key benefits

• This removes the need for manual re-entry
• Increases the accuracy of the data input
• Makes it easier to import large lists to Gold
• Gives dealers easy access to stock availability and retail price

An automatic daily update of a dealers parts stock to update the stock locator system in JDPOINT and for John Deere parts stock availability.

Key benefits

• This gives dealers visibility of parts available to buy from other dealers
• Gives dealers the opportunity to sell unwanted stock
• Allows end users to search and locate their nearest stocklist

Parts Retail Inventory Solutions Management (PRISM) is an optional service offered by John Deere to manage dealer stocked part inventory. PRISM is a tool that Retail Parts Management (RPM) uses to generate stock replenishment orders, suggested inter-store stock transfers between two dealer stores on the same dealer system, and the return of surplus parts to John Deere using sophisticated, configurable business rules.

Gold can send an extract to John Deere PRISM, providing details of parts stock, movements and transactions which are then used to create intelligent stock orders. This is historical part sales data sent giving sales, hits, and inventory values across a rolling 36-month basis.

Key benefits

• This helps dealers have the right stock to fill orders first time
• Improves customer satisfaction
• Increases stock turn
• Dealers can view trends based on history of purchases by viewing the suggested stock order provided by John Deere
• Easier and faster order processing
• More options for the group parts manager for central ordering and management
• Automatic replenishment option
• Better control for dealer
• Reporting and follow up on stock order suggestions
• Enables inter depot transfers

The new John Deere eCommerce site has been created to provide customers with a seamless journey to browse and purchase products across John Deere associated dealerships in one place. Customers will be able to shop with flexibility and speed, and dealerships will easily reap the benefits of this integration. Purchases are made on the eCommerce site and orders are sent directly into Gold for dealerships to review and process. Click here to view our info sheet, product manual and more: John Deere eCommerce.

Key benefits

• Access and grow a larger online customer base
• Increase profitability and sales orders through an additional site
• Be proactive and feature your products where your customers
• Leverage a John Deere site for a consistent look and feel