The Job Request Portal allows machine alerts from third party software systems to be sent directly to Gold so that workshop jobs can be created with the click of a button! This integration is currently available to John Deere, JCB and Manitou dealers.
Key Features:
- Instantly receive critical machine alerts for serious mechanical or electrical faults
- Receive notifications when services are due
- View full instructions and key information from alerts
- Customise if required including assigning a job to a specific engineer
- Create the job at the click of a button
- Automatically update Workshop Scheduler and Gold Service
With the Job Request Portal you will:
Save time as jobs can be created from alerts in minutes Increase accuracy due to no re-keying
Read what Mark Bayliss from A T Oliver & Sons, a JCB dealer, has to say about the integration:
“This is a fantastic system. It’s excellent how it takes the feeds from LiveLink and allows you to create the jobs, which are then automatically available in Scheduler. It has increased work flow and we have noticed that the proactive approach in ringing customers is leading to service and warranty/chargeable jobs. Plus we are getting parts sales with customers who have product out of warranty and would like to service the product themselves. All in all we are really impressed.”
Need more details?
Interested?
If you have questions, be sure to contact your Account Manager or email sales@ibcos.co.uk.
