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Grow your business by integrating and working smarter in the digital age with
John Deere eCommerce
The new John Deere eCommerce site has been created to provide customers with a seamless journey to browse and purchase products across John Deere associated dealerships in one place. Customers will be able to shop with flexibility and speed, and dealerships will easily reap the benefits of this integration.
What are the key benefits of integrating?
Visibility
Access and grow a larger online customer base.
Customer Experience
Leverage a John Deere site for a consistent look and feel.
Sales
Increase profitability andsales orders through an additional site.
Reach
Be proactive and feature your products where your customers already are.
How does it work?
Customers will browse, purchase, and make payments on the eCommerce site, with access to stock levels, locations and retail prices.
Once the order has been made, the order will be sent directly to Gold where dealers can review, package and ship the part.
Resources
John Deere eCommerce
Product Manual
User Guides
Checklists
Updates
FAQs
From set up to troubleshooting, download our product manual for everything you need to know about John Deere eCommerce.
Download
There are currently no user guides that have been made for this product. If you'd like to suggest any user guides contact us at product_team@ibcos.co.uk.
There are currently no updates that have been made to this product. If any bug fixes or enhancements are made, they will appear here.
Here is a list of frequently asked questions on John Deere eCommerce.
Will we have to provide updates for items on the eCommerce website?
No. The eCommerce site is integrated with Gold, so updates on Gold are reflected seamlessly on the eCommerce site.
How will returns work?
The customer must request a return via eCommerce and a notification will be sent to the dealership to notify of the return request.
All returns will be handled by the dealership directly using their current returns/refunds process in Gold. Parts are returned in person or collected if arranged by the dealership.
Why can I not print a Shipping Label for my order?
1. First, check if the stock has been allocated to the order using the Allocate Stock Routine. If the stock hasn’t been allocated, please complete that step.
2. If the stock has been allocated, check that the status of the Advice Note is Inv Held.
3. If it is not, you can manually move it to the Inv Held status by pressing F5/Options tab and selecting Store Advice Note.
4. If you are still not able to print your shipping label, contact eCommFulfillUSTeam@JohnDeere.com to generate the shipping label.
I have invoiced the order in Gold. Why can I not see the Shipping Label?
The Shipping Label must be printed before invoicing in Gold. If the order was invoiced first, contact eCommFulfillUSTeam@JohnDeere.com to generate the shipping label. You will need to provide the Invoice Reference.
How can I tell if the payment from the customer been completed?
If the status of the Advice Note is Inv Req it indicates that payment has been successful, and you can invoice the order in Gold.
I have not received the notification email from Gold.
Please check your Junk folder for any messages. If you are still unable to locate the messages, raise a ticket with our support team so they can check your system.
Why can I not see the customer payment in Stripe?
This can take a couple of days to appear, however you can contact eCommFulfillUSTeam@JohnDeere.com who will be able to check and advise.
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