Redefine Your Workshop Experience with
Gold Service
Could your workshop use an efficiency boost? If so, consider utilising Ibcos Gold Service– our powerful mobile app and web portal designed to help your engineers and back-office staff improve customer service, drive efficiencies and bolster the bottom line.
Go Mobile
Phase out expensive hardware and get more out of the mobile devices you already have.
Streamline Engineers' Work
Empower your engineers to manage their admin time more effectively.
Get Data Faster
Immediately access the data submitted by your engineers from any depot via an intuitive web interface.
Improve Cash Flow
Invoice more frequently to positively impact your cash flow.
Manage Admin Time Better
Save time on manual re-keying and use it to proactively engage more customers.
Go Paperless
Take the next step towards a paperless workshop and boost your income in the process.
Customer Testimonials
We have worked with Gold Service for nearly three years, throughout which we were involved with a lot of the development. We can safely say that the technology has been universally adopted by all our teams and has brought about significant changes to the way we manage our service departments. We have seen some real efficiency improvements, increases in recovery rates and reductions in days-to-invoice – not to mention benefits such as monitoring the team for lone working and so on. All of these can be seen in the increased department profitability, which is significantly outweighing the cost of the technology. The Gold Service Mobile App opens the door for further technology improvements and streamlining the department over the coming years.
Tom Jobling, Group Service Manager
We have found that Gold Service has allowed us to streamline some of our administration processes by reducing the input time of data from job cards to Gold. It is also allowing us to better manage the volume of photos required to support warranty claims, allowing us to easily transfer them into the Ibcos document storage module. The functionality of the app on the mobile phone gives the engineer a much clearer view of what he is doing and the jobs that he needs to complete or process.
James Grimwood, Group Aftersales Manager
Download our info sheet
Resources
Gold Service
Product Manual
User Guides
Task List
Updates
FAQs
A collection of manuals for Managers and Engineers on Gold Service functionality.
Below are a few user guides to help you navigate through Gold Service. Click on a topic below to see the user guide.
Setting Workshop Portal Access
Gold Service Portal
Follow the user guide below to learn how to enable access to users on Classic or Windows Gold.
Once the job data has arrived back into the Gold Service Portal, these videos cover everything related to job approval. You’ll be able to look at the status on jobs, whether they are in progress or completed, and make any tweaks to the submitted times before finalising the job stories and printing the job confirmations.
Gold Service Portal Training Videos
For FAQs on Jobs (Multi Authorisation) screen click here.
For FAQs on Multi Engineer functionality click here.
Are there any minimum specifications for mobile devices?
The app for Android will only be available via the Google PlayStore that is officially supported by Google. The app for Apple will only be available via the Apple AppStore that is officially supported by Apple. If the device does not come with either of the above as standard, the device will not be supported.
The operating system must be currently supported for security fixes by iOS or Android.
You should always keep your device up to date and install the latest OS. Once the device can no longer install the latest OS, it is highly recommended that a new device is obtained as otherwise features may cease to work.
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