Streamline CLAAS Warranty Claim Submissions with Ibcos Gold v7.21
Thanks to the all-new warranty claim interface in Ibcos Gold v7.21, CLAAS Service Online dealers such as yourself can effortlessly submit and track warranty claims for every machine.
The process is simple:
- Step 1: Start by completing the warranty job the normal way in Workshop Entry.
- Step 2: When the job is invoiced, enter the Gold Claim Number and Supplier Account number as normal then select the CLAAS Warranty Mapping Type.
- Step 3: The claim is then uploaded automatically to the CLAAS Service Online system and the CLAAS claim number provided.
- Step 4: View the claim in CLAAS Service Online and complete it the normal way.
How this will help you:
- Create claims automatically. With just one additional field to be completed in Gold, claim creation is completely automated in CLAAS Service Online.
- Save time. Automatically pull information from Gold, such as machine details, parts used and labour time.
- Eliminate rekeying. Remove the need to manually rekey the text entered for Symptoms, Cause and Remedy.
- Complete claims online. Use the link provided to access and complete the remaining claim details in CLAAS Service Online.
Interested?
If you have any questions, be sure to contact your Account Manager or email us at sales@ibcos.co.uk
