JCB Manufacturer Integrations

This module allows alerts to be retrieved from LiveLink into the Gold portal where jobs can be created, scheduled and allocated to a technician without the need to rekey any information. This integration requires the Job Request Portal.

Key benefits

• Alerts are automatically displayed in the Job Request Portal including wholegood details, customer details, job requirements and priority
• Instantly receive critical alerts for serious mechanical or electrical faults
• Receive service approaching and service due alerts to help with scheduling maintenance
• Be proactive in contacting customers generating new sales

Real time interface to upload warranty claims directly from Gold upon completion of the job.

Key benefits

• Eliminates the need to rekey information
• Increases the accuracy of the claim by taking details directly from Gold to ensure the right boxes are automatically filled with the right information
• Effortlessly submit and track warranty claims for every machine
• Keep tabs on all claims and make any necessary amendments

Export parts orders from Gold directly into JCB’s portal to avoid re-entering orders, saving time and reducing errors.

Key benefits

• The 1 step process saves you time as orders are sent directly from Gold to AGCO
• Reduces the possibility of human error with data transferred automatically
• Improves efficiency and accuracy with automated process
• Removes the need to rekey information

Price updates are available for all JCB parts, helping dealers know the correct cost so that they can sell it for the right price. The JCB catalogue is stored and can be used to create new parts when required. JCB offer a subscription price update covering both monthly and weekly updates.

Key benefits

• Receive notifications when a new price update is available
• Timely updates on price changes
• Reduces error and minimises risk of incorrect pricing
• Ensures that dealers have the latest parts information for new part ranges

For each workshop job carried out for a customer, whether that’s a service or repair, a Machine Health Check is carried out. This feature produces a report to show how many machine health checks were carried out and how much additional work was generated from those health checks.

Key benefits

• Dealers can use this to keep informed and be proactive in ensuring that Machine Health Check jobs are scheduled and completed
• When run on Windows Gold, the report can be exported to an Excel/CSV file and sent directly to JCB
• The report gives statistics to show the conversion rate and the value of additional work generated

JCB have introduced the concept of viewing the stock at each agricultural dealer. This will enable JCB, or an individual dealer, to search the database and determine if a shortage part is available from another dealer to resolve an issue quickly and efficiently with minimum effort.

Key benefits

• This gives dealers visibility of parts available to buy from other dealers
• Gives dealers the opportunity to sell unwanted stock

Gold can send an extract to JCB overnight providing details of parts stock, movements and transactions which are then used to create intelligent stock orders and suggested inter depot transfers.

Key benefits

• This helps dealers have the right stock to fill orders first time
• Improves customer satisfaction
• Increases stock turn
• Dealers can view trends based on history of purchases by viewing the suggested stock order provided by JCB