CLAAS Manufacturer Integrations

We work closely with CLAAS to give you the tools to improve your productivity and provide a service to your customers that you’re proud of. Our developments work directly between your Ibcos Gold dealer management system and CLAAS systems. Let Gold do the work by using these features to reduce the administration costs of running your business and enhance efficiency.

Click on one of the 4 categories below to learn about the integrations currently in place.

Improve and streamline processes
Fulfil your eBilling needs
Make the most of web integrations
Enhance your inventory management

Here are 3 integrations that aim to improve and streamline processes.
Click on the options below to better understand the purpose and key benefits.

Warranty Claim Extract
Stock Order Export
Parts Price Update

Export warranty claims directly from Gold upon completion of the job.

Key benefits

  • Removes the need to rekey information
  • Increases the accuracy of the claim by taking details directly from Gold to ensure the right boxes are automatically filled with the right information
  • Effortlessly submit and track warranty claims for every machine
  • Be aware of all claims and make any necessary amendments

This integration allows dealers to export parts stock orders from Gold into the CLAAS Dealer portal as well as ordering from the CLAAS system.

Key benefits

  • The 1 step process saves you time as orders are sent directly from Gold to CLAAS
  • Reduces the possibility of human error with data transferred automatically
  • Improves efficiency and accuracy with automated process
  • Removes the need to rekey information

Price updates are available for all CLAAS parts, helping dealers know the correct cost so that they can sell it for the right price. The CLAAS catalogue is stored and can be used to create new parts when required.

Key benefits

  • Receive notifications when a new price update is available
  • Timely updates on price changes
  • Reduces error and minimises risk of incorrect pricing
  • Ensures that dealers have the latest parts information for new part ranges

Here is an integration that helps advance your eBilling needs.
Click on the option below to better understand the purpose and key benefits.

Parts Electronic Invoicing

Receive parts purchase invoices directly into Gold with a PDF of the original invoice. Gold has the facility to then auto-match invoices with purchase orders, working within discrepancy parameters. This integration requires CLAAS eBilling module.

Click here to view the info sheet.

Key benefits

  • Automated process to match and post invoices received electronically
  • Accurate pricing with prices updated from the manufacturer at the point of invoice rather than waiting for the next price update
  • Removes risk of mistakes
  • Process hundreds of invoices at the click of a button whilst leaving any discrepancies for user attention
  • Saves the need for rekeying, paper storage and manual invoice matching

Here are 2 integrations that help make the most of web integrations.
Click on the options below to better understand the purpose and key benefits.

Sales Order Capture System (SOCS)
Service Office PRO

This interface allows wholegoods to be configured in the CLAAS system, which can then create an order in Gold for a wholegood with the specification and RRP the user built in SOCS.

Key benefits

  • This ensures the correct details are in Gold without the need for double entry
  • Take advantage of a highly integrated system
  • Increase sales through a user-friendly portal

CLAAS Service Office PRO is similar to our Gold Service offering with an engineer app and a service manager web portal. Service Office PRO is part of the initiative “CLAAS Service of the Future” and supports the whole service process from job start to end, from the initiation of a service event to its closure and confirmation by the customer. Click here to find out more.

Key benefits

  • Integration of aftersales service workshop processes to fulfill the business information needs of dealers/workshop managers
  • Reduces the time and effort required to support related activities
  • Seamless integration between CLAAS Service Office PRO and Gold
  • Jobs created in CLAAS Service Office  are uploaded to Gold and jobs created in Gold are transferred to CLAAS Service Office

Here is an integration that helps refine your managed dealer inventory.
Click on the option below to better understand the purpose and key benefits.

Parts Inventory Manager (PIM)

Gold can send an extract to CLAAS, providing details of parts stock, movements and transactions which are then used to create intelligent stock orders. This helps dealers have the right stock to fill orders first time.

Key benefits

  • Improves customer satisfaction
  • Increases stock turn
  • Dealers can view trends based on history of purchases by viewing the suggested stock order provided by CLAAS

Resources

CLAAS

Announcements
Product Updates
FAQs

03 Dec 2024 – Reflecting on 2024 and Preparing for 2025: A Message from Pete Bradbury, Product Director

Updates, bug fixes or enhancements made to CLAAS integrations in the last year will appear here. To view all our product releases, click here.

12 May 2025 – Service Office PRO

  • When labour messages were received from Service Office PRO, they were occasionally not being processed. An additional buffer time has been added to ensure labour is processed even if it is older than the last update by a few minutes. [Ref. 92]
  • Jobs with a status of Closed will no longer receive any updates from Service Office PRO so as not to change the status of the job or update it once it has been batched for invoicing. [Ref. 158]
  • When labour messages are received from CLAAS, only the job description of the first task was being updated to Gold. A change has been made to append descriptions from all tasks to the job story. [Ref. 159]
  • Learn more about CLAAS Service Office PRO here.

06 Nov 2024 – Parts Inventory Management (PIM)

  • The wholegood serial number has been added to the Transactional Demand file as requested by CLAAS. [Ref. 10880]

21 Aug 2024 – Parts Inventory Management (PIM)

  • Parts created from the Relevant Item File download now always create correctly with zero stock quantities.

26 Jun 2024 – Parts Inventory Management (PIM)

  • CLAAS parts that are set as Required for P/O will now be included in the CLAAS Supplier Order Suggestion Update routine.

There are currently no FAQs. If you have any questions, please contact us at  product_team@ibcos.co.uk. 

Ready to implement any of these integrations or want to learn more?

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