Support Tip of the Month
Each month, our support team addresses some commonly asked questions to help you learn more about Gold.
Recent Articles:
March 2023
February 2023
January 2023
How to create a wholegoods deposit
Do you need to process deposits against some wholegood invoices?
See our guide for steps on how to do this
December 2022
Configuring a new PC or laptop
Are you getting a new PC or laptop this winter? Ensure it is configured at a time that’s convenient to you by following our helpful articles and videos.
Windows Gold Setup (TSPlus)
Windows Gold Setup (Microsoft RDP)
How to Install Classic Gold on a PC
November 2022
How to kill stuck sessions in Classic and Windows Gold
Network, internet and power blips often result in stuck sessions needing to be cleared down. Free up your licences and make the most of your user count by following our knowledge base to clear those stale sessions.
How to kill stuck sessions in Classic Gold
How to kill stuck sessions in Windows Gold
October 2022
Main cost set error
Have you ever got stuck trying to invoice a used machine via the margin scheme? It could be because the Main Cost has not been set.
Learn how to fix it using this article
September 2022
Amend customer order number
Have you ever needed to add or amend a Customer Order number on a Parts or Workshop invoice, after it was completed?
Learn how here
August 2022
Batched invoice print
Have you ever got stuck trying to run Batch Invoice Print, receiving a message saying it is already in progress?
Click here to see how to clear this (if it is not actually running)
July 2022
Delete a document from the Docstore
Do you have stored documents that were added in error or are no longer wanted?
Find out how to delete these documents
June 2022
Invoice confirmation
Have you got a parts order that you can’t process the purchase invoice for? Is it showing as already in invoice confirmation?
Follow this article to learn how to clear it
May 2022
Workshop Insurance job
Did you know Gold can handle the processing of Workshop Insurance jobs? Follow the article below to learn how.
How to set up and use the Workshop Insurance Job option
