Redefine Your Workshop Experience with Ibcos Gold Service
Could your workshop use an efficiency boost?
If so, consider utilising Ibcos Gold Service– our powerful mobile app and web portal designed to help your engineers and back-office staff improve customer service, drive efficiencies and bolster the bottom line.
Go Mobile
Phase out expensive hardware and get more out of the mobile devices you already have.
Streamline Engineers’ Work
Empower your engineers to manage their admin time more effectively.
Get Data Faster
Immediately access the data submitted by your engineers from any depot via an intuitive web interface.
Improve Cash Flow
Invoice more frequently to positively impact your cash flow.
Manage Admin Time Better
Save time on manual re-keying and use it to proactively engage more customers.
Go Paperless
Take the next step towards a paperless workshop and boost your income in the process.
Mobile Job Management for Engineers | Ibcos Gold Service 2.0 |
Ibcos Gold Service 1.0 |
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View JobsAccess jobs remotely and view their description, instructions and customer details. Quickly see jobs for today, tomorrow and in progress as well as look up specific jobs using the Search function. |
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Record Travel and Labour TimesEasily start and stop time on travel and labour for the jobs being worked on. |
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Update the Job StoryManually enter or dictate what has been worked on throughout the job; customisable job stories are available to prompt the engineer to enter the right information for warranty jobs. |
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Capture Wholegood InformationAdd the clock hours, serial number and registration of the wholegood. |
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Capture the Customer SignatureAsk the customer to sign their name using the E-Signature method. |
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Add Images to a JobTake photos with the mobile device’s camera or choose them from the camera roll to add to a job and then send them to the web portal for approval. |
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Complete Checklists on the AppAssign Checklists to jobs for the engineers to complete in the App. The information is then fed back to the Portal. |
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Use Parts on a JobView parts allocated to a job and mark them as collected, used or returned, as well as add extra stock to the job. This information is then available in the web portal. |
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Save Jobs as ‘Favourites’Mark jobs as ‘favourites,’ which will store them in the engineer’s personal favourites menu, making it easier to access them and removing the need to search for them. |
Back-Office Administration & Management | Ibcos Gold Service 2.0 |
Ibcos Gold Service 1.0 |
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Access Engineer Time EntriesReview, add, amend and authorise time entries for engineers after receiving them from the mobile app. |
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View and Edit JobsSearch for jobs and view, edit and approve the details, including the story, customer and wholegood information, labour, documents and history. |
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View Engineers DetailsEasily pull up engineer information such as lunch times, skill level, working hours and assigned depot. |
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Approve Images on a JobView and approve the images engineers add to their jobs – or add them yourself directly from the web portal. |
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Manage Parts on a jobView the stock allocated to an engineer and a job to see what has been used or returned, making it easier to manage the parts quantities to be added to the invoice. |
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Create Stock Take ReportsGenerate stock take reports for parts allocated to a job and stock allocated to an engineer. |
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Locate Your EngineersUse GPS tracking to pinpoint the exact location of the engineer (recorded each time they start or stop logging time on a job). |
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Complete Checklist on the AppsCreate Checklists in the Portal and configure them to be Mandatory / Non-Mandatory and completed at the start, during or end of a job. These Checklists can then be assigned to a job for the engineer to complete in the App and the information is fed back to the Portal to review and amend as necessary. |
How Gold Service Helps Dealers Succeed
“We have worked with Gold Service for nearly three years, throughout which we were involved with a lot of the development. We can safely say that the technology has been universally adopted by all our teams and has brought about significant changes to the way we manage our service departments. We have seen some real efficiency improvements, increases in recovery rates and reductions in days-to-invoice – not to mention benefits such as monitoring the team for lone working and so on. All of these can be seen in the increased department profitability, which is significantly outweighing the cost of the technology. The Gold Service Mobile App opens the door for further technology improvements and streamlining the department over the coming years.” – Tom Jobling, Group Service Manager, Ripon Farm Services
“We have found that Gold Service has allowed us to streamline some of our administration processes by reducing the input time of data from job cards to Gold. It is also allowing us to better manage the volume of photos required to support warranty claims, allowing us to easily transfer them into the Ibcos document storage module. The functionality of the app on the mobile phone gives the engineer a much clearer view of what he is doing and the jobs that he needs to complete or process.” – James Grimwood, Group Aftersales Manager, G&J Peck Limited.
Interested? Contact your Account Manager at Ibcos or email us at sales@ibcos.co.uk.
Gold Service Resources
Want to Learn More? Check out these great resources:
Gold Service Instruction Manuals – Find the Gold Service Instruction Manual here, as well as bite size Instruction Manuals for specific features contained in Gold Service 2.0. There are separate manuals for both the Managers and Engineers
Recent Releases – Explore release notes for each main Gold release, including Gold Service features
Training Resources – View latest how-to videos
Multi Engineer Instruction Video – Watch an instruction video on our new Multi Engineer feature
Multi Engineer FAQ Page – Some hints and tips on how to get the best out of Multi Engineer
Minimum Specifications for Mobile Devices’ – Find out the Minimum Specifications for Certain Mobile Devices’
Gold Service Communications
Check out our recent communications:
CNH Warranty Attestation – We are applying for Warranty Attestation to make Gold Service compatible for use with Warranty Claims
Multi Engineer Feature – Find out about our new Multi Engineer feature that is available in both Gold Service 1.0 and Gold Service 2.0
Multi Engineer Feature 2– Reminder about our new Multi Engineer feature that is available in both Gold Service 1.0 and Gold Service 2.0
Multi Engineer Feature 3– An update on what we have been doing since the release of our new Multi Engineer feature