We understand the importance of training materials such as product manuals, user guides, interactive demos, and video tutorials to support you in using Gold in the best way possible. To improve your journey in learning about new products, their benefits, and how to use them, we have begun making incremental changes.
Our Customer Portal contains a wealth of information to assist and inform our customers. A range of self-help guides and training videos cover some of the more common Gold queries as well as technical questions. Our blogs update customers on latest news and informs them of upcoming changes. The Ideas Portal provides customers with a means of suggesting enhancements to the Gold product and to vote for those suggested by other customers. Our Support Hub enables customers to raise support tickets and access our knowledge base with more information on troubleshooting products. In addition to the current resources we have available, we have created some new platforms to further assist you whilst using Gold. Learn more about these additions below:
1. Manufacturer Hub
Whether it’s streamlining processes or refining your managed dealer inventory, we work closely with manufacturers to integrate their systems with Gold. We have a variety of integrations that aim to reduce the administration cost of running your business and enhance efficiency. Our new Manufacturer Hub lists all our integrations in one place so that you can easily see what’s on offer and how they will benefit your business.
Visit our Manufacturer Hub: Manufacturer Hub
2. What’s new in Gold – An update on our Release Notes
It is important for everyone to understand and keep up to date on the bug fixes, enhancements and improvements that we continuously make to our products. To ensure that these updates are available and presented in a simple and easily viewable way, we have created a new landing page to feature our releases.
View our Release Notes here: Release Notes – Ibcos Customer Portal
3. Customer Support – A guide to making the most of our resources
Our new guide features the wide variety of resources that we have available to you. Learn about the information available on the Customer Portal, how to use the Support Hub to raise tickets, Knowledge Base articles and more.
Download the guide here: Customer Support Guide
Interested in learning how to raise a support ticket? Follow the interactive demo below!
We will continue making new changes to the Customer Portal to get you closer to the answers you need in the quickest way possible. We are keen to get your feedback on these updates to ensure that these changes are improving the way you work. To provide feedback on any of our new resources as well as existing resources that you’d like to see improvements on, get in touch with us at product_team@ibcos.co.uk
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