In a recent milestone achievement, we are thrilled to announce the successful completion of the CNH Warranty Attestation testing process in collaboration with CNH and their auditors Deloitte. This accreditation marks a significant advancement for Ibcos, as it signifies our adherence to rigorous standards set by CNH. This positions us to facilitate smoother warranty claims processes for CNH dealers.
What is CNH Warranty Attestation?
CNH Warranty Attestation is a stringent testing process conducted by Deloitte (the international audit company) on behalf of CNH, a global leader in the agricultural and construction equipment industry, to ensure that software systems meet their standards for handling warranty claims. This process involves comprehensive evaluations and audits to verify the integrity, security, and functionality of the software platform.
The Benefits for Our Dealers
The attainment of conditional Attestation Status represents a pivotal moment for Ibcos and brings multiple benefits for CNH dealers:
- Efficiency in Data Processing: With our Gold Service App, engineers can easily enter electronic data, removing the necessity for engineers to return to the office to retrieve or submit their paper job cards, followed by manual data entry.
- Enhanced Accuracy: Time and date stamps accompany engineers’ entries, improving the accuracy of warranty claims.
- Improved Workflow: The Gold Service App allows for multiple electronic signatures, electronic checklists, and image attachments to streamline the claims process.
- Real-Time Updates: Data is transmitted directly to the Portal, providing dealers access to critical information, and therefore quicker decision-making.
- Reduced Administrative Time: Dealers can bid farewell to manual data entry tasks, as the App automates processes and offers features like time approval and image review capabilities.
Dealer Responsibilities
To fully capitalise on the benefits of CNH Warranty Attestation, dealers must ensure compliance with specific requirements outlined by CNH:
- High-Security Passwords Ensure High-Security Passwords are turned on in Gold for enhanced protection against unauthorised access.
- System Audit: Activate the System Audit feature in Gold to monitor system activity and maintain data integrity.
- Adherence to Processes: Implement the New Starter, User Access Permission, and Leaver Processes to manage user accounts effectively.
- Regular Audits: Conduct periodic user and access reviews to ensure compliance with CNH guidelines and internal security protocols.
For detailed instructions on how to implement these requirements, please refer to the CNH Warranty Attestation Manual available for download here.
Next Steps
To align with CNH’s guidelines and gain advantage of the benefits of Attestation within Gold, dealers are asked to:
- Ensure compliance with CNH’s warranty claim submission guidelines.
- Implement recommended security measures and processes outlined above.
- Utilise the Gold Service App for streamlined warranty claims processing.
Failure to comply with these requirements may jeopardise your dealership’s standing, leave you vulnerable in the event of an audit, and lose us the attestation privilege.
The attainment of conditional Attestation Status highlights our commitment to delivering innovative solutions that empower CNH dealers to thrive in today’s competitive market. By streamlining the warranty claims process and enhancing operational efficiency, we can drive tangible value for our clients and facilitate their continued success.
We held a CNH Integrations Webinar which provided an opportunity for attendees to learn about current integrations to enhance productivity, increase efficiency, hear about the CNH Warranty Attestation, and improve business flow at their dealerships. You can view the webinar recording here.
For more information on maximising the benefits of CNH Warranty Attestation or exploring our Gold Service App, please get in touch with our Sales team today by emailing sales@ibcos.co.uk or call +44 (0) 1202 714200.
